Your Front desk. Without the front desk.
Emma converts membership calls and books classes around the clock so your trainers stay on the floor, not on the phone.
Gyms, CrossFit boxes, yoga studios, Pilates centres, PT practices and martial arts across the UK and Europe. Emma handles the calls and your team handles the clients.
Membership enquiries & sign-ups
Pricing, tier comparisons, student and corporate rates, trial passes. Emma converts callers into warm, qualified leads automatically in any language.
Class & PT session bookings
Books group fitness, personal training and intro sessions directly into Mindbody, Virtuagym, Glofox or TeamUp at any hour, seven days a week.
Cancellations & waitlist management
Handles class cancellations and waitlist requests instantly so your trainers stay focused on the floor, not managing call queues during peak hours.
Facilities & opening hours
Pool, sauna, childminding, carparking, equipment. Emma answers accurately and consistently in English, Italian, French, Dutch, German, any nordics language and more.
New member onboarding
Captures contact details, health declarations and fitness goals so your sales team receives a pre-qualified lead, not a cold enquiry list.
Corporate & group bookings
All details are gathered before connecting to your coordinator whether it is a corporate wellness enquiries, team memberships or studio hire.
The impact
More members signed up.
Zero calls missed.
Fitness businesses using Emma recover the booking revenue they were losing during morning rush, lunch peak and evening close; when phones go unanswered because every team member is with a client.
FAQ
Can Emma book classes directly into our system?
Yes. Emma integrates with Mindbody, Glofox, TeamUp and more to book classes, PT sessions and intro appointments in real time. No message-taking. No manual follow-up.
What happens when a class is full?
Emma checks availability in real time and, if the requested class is full, immediately offers alternatives or adds the caller to the waitlist, capturing the lead rather than losing it.
Can Emma handle membership pricing and promotions?
Yes. Emma is briefed on your current pricing, tier structure, student rates, corporate packages and any active promotions, delivering consistent, accurate information on every call.
Does my phone number change?
No. Your existing number stays the same. Emma answers automatically when your team is occupied; callers never know the difference.
Can Emma handle calls in multiple languages?
Yes. Emma detects the caller's language automatically and responds accordingly whether it is in English, Italian, French, Dutch, German, Swedish, Norwegian, Danish, French, Polish and more. No menu press required.
How quickly can we go live?
Most fitness businesses are live within a few days. Setup involves customising Emma's voice, connecting your booking software, and testing the call flow. No IT project, no disruption.