Gyms & Fitness · 24/7 AI Receptionist
Your front desk.
Without the front desk.
Emma converts membership calls and books classes around the clock — so your trainers stay on the floor, not on the phone.
24/7
class & PT bookings at any hour
What Emma does for FITNESS BUSINESSES
Built for the floor,
not the phone.
Gyms, CrossFit boxes, yoga studios, Pilates centres, PT practices and martial arts across the UK and Europe. Emma handles the calls — your team handles the clients.
Membership enquiries & sign-ups
Pricing, tier comparisons, student and corporate rates, trial passes — converting callers into warm, qualified leads automatically in any language.
Class & PT session bookings
Books group fitness, personal training and intro sessions directly into Mindbody, Virtuagym, Glofox or TeamUp — at any hour, seven days a week.
Cancellations & waitlist management
Handles class cancellations and waitlist requests instantly — so your trainers stay focused on the floor, not managing call queues during peak hours.
Facilities & opening hours
Pool, sauna, childminding, carparking, equipment — accurate, consistent answers in English, Dutch, German, Swedish or Norwegian.
New member onboarding
Captures contact details, health declarations and fitness goals — so your sales team receives a pre-qualified lead, not a cold enquiry list.
Corporate & group bookings
Corporate wellness enquiries, team memberships and studio hire — all details gathered before connecting to your coordinator.
The impact
More members signed up.
Zero calls missed.
Fitness businesses using Emma recover the booking revenue they were losing during morning rush, lunch peak and evening close — when phones go unanswered because every team member is with a client.
Most gyms lose 20–30% of membership enquiries because the front desk is busy with members already in the building. Emma captures every caller — before they sign up somewhere else.
— Why fitness businesses choose Emma
FITNESS system integrations
Works with your
existing systems.
No new software for your team. Zero double-entry.
Mindbody
Virtuagym
Glofox
TeamUp
Clubright
Gym Master
Zapier
Make.com
And more
Common questions
Quick answers.
Can Emma book classes directly into our system?
Yes. Emma integrates directly with Mindbody, Virtuagym, Glofox and TeamUp — booking classes, PT sessions and intro appointments in real time. No message-taking. No manual follow-up.
What happens when a class is full?
Emma checks availability in real time and, if the requested class is full, immediately offers alternatives or adds the caller to the waitlist — capturing the lead rather than losing it.
Can Emma handle membership pricing and promotions?
Yes. Emma is briefed on your current pricing, tier structure, student rates, corporate packages and any active promotions — delivering consistent, accurate information on every call.
Does my phone number change?
No. Your existing number stays the same. Emma answers automatically when your team is occupied — callers never know the difference.
Can Emma handle calls in multiple languages?
Yes. Emma detects the caller's language automatically and responds accordingly — English, Dutch, German, Swedish, Norwegian, Danish, French, Polish and more. No menu press required.
How quickly can we go live?
Most fitness businesses are live within a few days. Setup involves customising Emma's voice, connecting your booking software, and testing the call flow. No IT project, no disruption.
Ready to get started?
Stop missing
members & bookings.
Set up in days. Your phone number stays the same. 7 days free trial.
24/7 multilingual AI voice receptionist for clinics, gyms, beauty salons, restaurants and hotels across Europe - UK, Netherlands, Germany and Scandinavia and more.
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