Pricing questions
What is a simultaneous line?
It's how many calls Emma can answer at the same time. With 4 lines, four guests can call at once and all of them are answered.
What happens if all my lines are busy?
The call is transferred to your team. If nobody answers, the guest receives a message letting them know you'll call back shortly, and your team is notified straight away with their number, by WhatsApp and email.
Can I add more lines?
Yes. Each extra line is €19 per month, or €190 per year on annual plans. For busy periods, the high season boost adds 3 lines for 30 days for €39. Above 8 lines, up to 200, we prepare a custom quote.
What does "your bill never exceeds the next plan" mean?
If you go over your included minutes, the extra minutes are charged in blocks of 100. However many you use, your monthly minutes bill will never be higher than the price of the next plan up. You'll get a notification at 80% and 95% of your minutes, so there are never surprises. On Signature, we'll call you personally before you reach your limit to agree on the best option. Extra lines and boosts are separate, because you choose them.
What's included in the activation?
Your phone number, full configuration of Emma, testing, and one integration with your PMS, CRM or booking system, as long as it has an API. If your software provider charges its own fees for the connection, those are passed on at cost, with no markup. Extra integrations are quoted separately. Activation is free on annual plans.
Is there a minimum contract?
No. Monthly plans have no commitment and you can cancel anytime. Annual plans are a 12 month commitment: in exchange you get 2 months free and free activation. If you end an annual plan early, the remaining months are still due.
What happens if I exceed my included minutes?
We notify you by email when you reach 80% and 95% of your included minutes. Once you pass the threshold, extra minutes are charged in packs of 100 minutes at your plan's rate, billed at the end of the month. On the Essential and Professional plans there is a cap: between your subscription and extra minutes, you never pay more than the price of the plan immediately above yours. Included minutes reset at the start of each month, and unused minutes do not roll over.
What is the contract length and renewal policy?
You can choose between two options. The Monthly Plan has no minimum term and renews month to month. The Annual Plan runs for 12 months and renews automatically for another 12, unless either party gives written notice at least 60 days before the renewal date. At least 90 days before renewal, we remind you by email of the renewal date, the cancellation deadline and the prices for the coming year.
Can I cancel or terminate early?
Yes. With the Monthly Plan you can cancel at any time, by email or from your dashboard, effective at the end of the current month and with no penalty. With the Annual Plan you can cancel before the term ends by giving 2 months' notice: you simply return the annual discount for the months already started, and we refund any difference in your favour within 30 days. In every case, switching to another provider and exporting your data are free, as provided for by the European Data Act.
What are my billing options?
You can pay monthly or in a single annual payment in advance, which gives you 12 months for the price of 10. All prices are in euros, excluding VAT. You can pay by card, SEPA direct debit or bank transfer. For businesses with a VAT number in another EU country, the reverse charge applies.
Can I upgrade or downgrade my plan?
Yes, at any time with a simple written request. The change takes effect from the start of the following month and carries no new activation fee. With the Annual Plan, upgrading takes effect from the following month and you pay only the difference for the remaining months. Downgrading takes effect from the next renewal. You can also add extra lines to handle more calls at the same time, or activate the High Season Boost for peak periods.
Is there a setup fee?
With the Annual Plan, activation is included. With the Monthly Plan there is a one time fee that depends on the plan you choose: it is shown on the Pricing page and confirmed in the Order Form before you sign. Activation covers your phone number or forwarding from your existing number, the full setup of Emma, testing before going live, and one integration with your management system, provided that system offers an API.
What if Emma can't answer or needs to escalate?
Emma transfers the call to your team in real time and sends you a summary of the request. She does the same whenever a caller asks to speak with a person. During activation, we define together who calls should go to, at what times, and the answers to frequently asked questions, so Emma handles the majority of requests on her own. At the start of every call, Emma states that she is a virtual assistant, as required by the European AI Act.
Is my data protected? GDPR / CCPA compliant?
Yes. RingBoost AI is operated by FoodVision23 Ltd, a company based in Cyprus, in the European Union. We sign a GDPR compliant Data Processing Agreement with every client. Recordings and transcripts are deleted automatically after 30 days, and we never use your data to train artificial intelligence models. Where some technology providers process data outside the EU, the transfer takes place with the safeguards required by the GDPR. On request, a configuration with data kept entirely within the EU is available. In the event of a data breach, notification is made within 72 hours, where required by law.
Does Emma guarantee bookings or revenue outcomes?
No. Emma answers every call, captures requests and, if she is connected to your management system, handles bookings. The commercial result depends on your business, however, so we do not guarantee a specific number of bookings or any revenue figure.
How much does Emma cost?
Plans start at 249 euro per month excluding VAT. Essential is 249 euro for 500 minutes, Professional 679 euro for 1,500 minutes and Signature 1,599 euro for 4,000 minutes, each with its own allowance of simultaneous lines. Extra minutes are added in packs of 100 and your bill never goes above the price of the plan above yours. Paying annually gives 12 months for the price of 10 plus free activation. Enterprise and white label are quoted individually.