Medical & Dental · 24/7 AI Receptionist
Every patient call
answered. Every time.
From GP surgeries to dental practices, physiotherapy and psychology clinics — Emma handles every call professionally so your clinical team can focus entirely on patient care.
What Emma does for clinics
Your virtual receptionist,
built for healthcare.
Emma is trained on healthcare workflows, terminology and booking patterns. She books patients, handles enquiries and manages your phones so your clinical team can stay focused on care.
Appointment booking & scheduling
Books directly into Cliniko, Doctolib, Medicore, Samedi, Afspraakonline and Visiba Care — in real time, zero manual re-entry, no double handling.
After-hours & weekend coverage
Out-of-hours information, emergency service direction (999/112), and next-day booking capture — automatically, every night and every weekend, with no gaps.
New patient intake
Captures contact details, insurance scheme, and reason for visit — logged and sent before the appointment so your team is fully briefed when the patient arrives.
Insurance & billing queries
NHS entitlements, Dutch Zorgverzekering, German Kassenleistungen and Swedish Försäkringskassan — all handled without interrupting clinical staff.
Urgent escalation
Urgent calls, distressed patients and complex medical requests are escalated immediately with full context — callers never need to repeat themselves to your team.
GDPR & patient data compliance
All patient data processed within the EEA. Data Processing Agreement available. Designed for healthcare data sensitivity — full Article 17 deletion rights.
The impact
More patients seen.
No calls missed.
Clinics using Emma recover the revenue they were silently losing to unanswered calls — especially during morning rush hours, lunch breaks and after-hours evenings.
"Your clinical team didn't train for years to spend their days on scheduling calls. Emma handles every patient call so your staff can stay focused entirely on the people in front of them."
— The case for AI reception in healthcare
Booking system integrations
Works with your
existing systems.
No new software for your team. Emma connects directly to what you already use — zero double-entry.
Cliniko
Doctolib
Best Practice
Medicore
Samedi
Afspraakonline
Visiba Care
NHS systems
And more
Common questions
Quick answers.
Is Emma GDPR compliant for patient data?▾
Yes. All patient data is processed within the EEA. We act as a data processor under your instructions, with a full Data Processing Agreement available. Emma is designed specifically for the sensitivity of healthcare data — privacy by design, data minimisation, and Article 17 deletion rights built in.
What happens when a patient calls with an emergency?
Emma is trained to identify urgent and distressing calls. She provides immediate direction to emergency services (999/112) and escalates to your on-call team with full call context — so the patient never has to repeat themselves.
Can Emma handle NHS and private insurance enquiries?
Yes. Emma handles NHS entitlement questions, private insurance queries, Dutch Zorgverzekering, German Kassenleistungen and Swedish Försäkringskassan — so your reception team isn't interrupted by routine billing queries.
Which clinical booking systems does Emma integrate with?
Emma integrates with Cliniko, Doctolib, Best Practice, Medicore, Samedi, Afspraakonline, and Visiba Care. If your system isn't listed, contact us — we likely support it or can build the integration.
Will patients know they're speaking to an AI?
Emma sounds warm and professional, not robotic. Callers feel like they've reached your reception directly. You can disclose this in your practice's privacy notice — but the experience is designed to feel seamless and human.
How quickly can we go live?
Most clinics are live within a few days. Setup involves customising Emma's voice and greeting, connecting your booking software, and testing in each required language. No IT project, no hardware, no disruption to your current operations.
Ready to get started?
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24/7 multilingual AI voice receptionist for clinics, gyms, beauty salons, restaurants and hotels across Europe - UK, Netherlands, Germany and Scandinavia and more.
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