Beauty & Spas · 24/7 AI Receptionist
Fill every slot.
Lose no client.
Hair salons, day spas, nail salons, skin clinics and cosmetic studios. Emma answers every call so your therapists can focus entirely on the client in front of them.
24/7
appointment booking at any hour
What Emma does for beauty & wellness
Your diary stays full.
Your therapists stay focused.
From hair salons to luxury day spas, nail studios to medical-grade skin clinics — Emma handles the phones so your team can deliver the experience your clients deserve.
Appointment booking & rebooking
Books into Treatwell, Fresha, Phorest, Salonized, Shore or Shortcuts — with automatic rebooking prompts at call close to keep your diary full.
Treatment & pricing enquiries
Services, durations, product ranges, contraindications and pricing — consistent, professional responses in the language your client prefers.
Cancellations & rescheduling
Manages cancellations warmly, captures the reason and immediately offers alternative times — minimising gaps and keeping your appointment book full.
Group & event bookings
Hen parties, bridal bookings, birthday groups and corporate wellness days — all details captured in one professional call and passed to your team.
After-hours answering
Captures booking requests made outside business hours and delivers them to your team first thing — no booking lost to an unanswered evening or weekend call.
New client intake
Contact details, service preferences, skin notes and health declarations captured so your therapist is fully briefed before the appointment starts.
The impact
More bookings.
No wasted appointment slots.
Beauty businesses capture a significant share of their bookings in the evening and on weekends — exactly when they're understaffed or closed. Emma answers every one of those calls.
The highest-value bookings come after hours — when your team has gone home. Emma answers every call and fills your appointment book while you sleep.
— Why beauty businesses choose Emma
Booking platform integrations
Works with your
existing systems.
No new software for your team. Zero double-entry.
Treatwell
Fresha
Phorest
Salonized
Shore
Shortcuts
Booksy
Timely
And more
Common questions
Quick answers.
Can Emma book directly into Treatwell or Fresha?
Yes. Emma integrates directly with Treatwell, Fresha, Phorest, Salonized, Shore and Shortcuts — confirming bookings in real time without your team needing to check messages or call back.
What happens if a client wants to reschedule?
Emma handles rescheduling warmly and professionally — checking availability, offering alternatives, and updating the booking directly in your system. No manual follow-up required.
Can Emma handle sensitive skin enquiries or contraindications?
Yes. Emma is briefed on your services, contraindications and pre-treatment requirements. If a client's query is clinical or complex, Emma captures their details and flags it for your therapist to call back.
Can Emma promote our seasonal offers and promotions?
Yes. Emma can be briefed on your current offers, seasonal packages and promotions — mentioning them naturally during relevant calls to increase uptake.
Does my number change?
No. Your existing number stays exactly the same. Emma answers automatically when your team is with a client or the salon is closed.
How quickly can we go live?
Most salons are live within a few days. Setup involves customising Emma's voice, connecting your booking platform, and testing. No IT project, no disruption.
Ready to get started?
Fill every slot.
Lose no client.
Set up in days. Your phone number stays the same. 7 days free trial.
24/7 multilingual AI voice receptionist for clinics, gyms, beauty salons, restaurants and hotels across Europe - UK, Netherlands, Germany and Scandinavia and more.
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