TERMS OF SERVICE

Last updated: July 2026

These Terms and Conditions ("Terms") govern your use of the services provided by FoodVision23 Ltd ("we", "us", "our", "the Company"), a company incorporated in the Republic of Cyprus (EU), trading as RingBoost AI, through the website www.ringboost.ai (the "Website") and the AI voice receptionist service known as Emma (the "Service").

By subscribing to, accessing, or using the Service, you ("the Client", "you", "your") agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Definitions

"Emma" means the AI voice receptionist agent provided by RingBoost AI as part of the Service
"Service" means the AI voice receptionist platform, including inbound and outbound call handling, SMS/WhatsApp messaging, booking integrations, call analytics, the client dashboard, and any add-on features
"Plan" means the subscription tier selected by the Client (Starter, Growth, Pro, Premium, or Elite), as described on the Pricing page
"Included Minutes" means the monthly call minutes allocated under the Client's selected Plan
"Add-On Minutes" means additional minute bundles purchased separately
"Service Start Date" means the date on which the Service becomes operational for the Client, following completion of onboarding
"Order Form" means the document or electronic form signed by the Client confirming their selected Plan, setup fee, and service configuration
"Billing Cycle" means the monthly or annual period for which the Client is invoiced

2. Service Description

RingBoost AI provides an AI-powered voice receptionist service for businesses. Emma answers inbound calls 24/7, handles outbound calls (such as appointment reminders and follow-ups), books appointments, responds to enquiries, sends SMS and WhatsApp messages, and integrates with the Client's existing booking and practice management systems.

The Service supports 30+ languages (depending on Plan) and is designed for use by medical and dental clinics, gyms and fitness studios, beauty salons and spas, restaurants, hotels, law firms, and other service-based businesses.

RingBoost AI also offers white-label partnerships, enabling telecoms, call centres, IT providers, and resellers to offer Emma under their own brand to their end-clients. White-label partners receive a dedicated portal, sub-accounts, and custom branding. Terms for white-label arrangements are governed by a separate Reseller Agreement.

The specific features available to the Client depend on their selected Plan. Full Plan details are set out on the Pricing page.

3. Account Registration and Onboarding

To use the Service, the Client must complete an Order Form specifying their selected Plan, number of locations, languages, and integration requirements
The Client must provide accurate and complete information during onboarding. This includes business details, phone numbers, routing schedules, escalation contacts, FAQ content, and any integration credentials
Setup takes a few days from onboarding completion
The Client is responsible for maintaining the confidentiality of their account credentials and for all activity that occurs under their account

4. Plans, Pricing, and Billing

4.1 Subscription Plans

The Service is offered under the following Plans:

Starter: 300 minutes/month, 100 SMS/WhatsApp, 2 custom languages
Growth: 450 minutes/month, 150 SMS/WhatsApp, 4 custom languages
Pro: 600 minutes/month, 200 SMS/WhatsApp, 6 custom languages
Premium: 900 minutes/month, 350 SMS/WhatsApp, 10 custom languages
Elite: 1,200 minutes/month, 600 SMS/WhatsApp, 30+ languages in multilingual mode

All prices are listed on the Pricing page in EUR and USD, exclusive of VAT or applicable sales tax.

4.2 Billing Options

Monthly billing: invoiced at the start of each Billing Cycle
Annual billing: pay upfront for 12 months at a 17% discount on the monthly rate

EU clients are billed in EUR. US clients are billed in USD. Payment is due upon invoice. Late payments may incur interest at the rate permitted by applicable law.

4.3 Setup Fees

Setup fees are variable and depend on scope: number of locations, languages enabled, integration complexity, routing schedules, and knowledge base depth. The exact Setup Fee is confirmed in the Order Form before signature.

4.4 Overage

If the Client exceeds their Included Minutes in any Billing Cycle, overage is billed at the per-minute rate specified for their Plan:

Starter: €0.59/min (regular), €0.76/min (premium voice)
Growth: €0.55/min (regular), €0.68/min (premium voice)
Pro: €0.50/min (regular), €0.61/min (premium voice)
Premium: €0.44/min (regular), €0.55/min (premium voice)
Elite: overage included in Plan

The Client receives an alert at 80% of their Included Minutes.

4.5 Add-On Minute Bundles

Clients may purchase additional minute bundles at any time (200, 500, or 1,000 minutes). Add-On Minutes are consumed before Included Minutes. Unused Add-On Minutes roll over one Billing Cycle, after which they expire. Included Minutes do not roll over.

4.6 Add-On Features

Top Premium AI Voice: available as a monthly add-on (included free with Elite)
Voice Clone (Custom AI Voice): one-time setup fee (€900 / $999)

5. Contract Term and Renewal

The initial term is 12 months from the Service Start Date
After the initial term, the contract auto-renews for successive 12-month periods
Either party may prevent renewal by giving 60 days' written notice before the end of the current term
Written notice must be sent by email to the contact address specified in the Order Form

6. Upgrades and Downgrades

The Client may upgrade or downgrade their Plan at any time
Changes take effect at the start of the next Billing Cycle
No proration applies unless required by law or expressly agreed by RingBoost AI

7. Early Termination

The Client may not terminate the contract for convenience during the current term
Early termination requires payment of all Monthly Plan Fees for the remaining months of the current term, plus any accrued unpaid charges (including overage, add-ons, and setup fees)
RingBoost AI may terminate the contract immediately if the Client materially breaches these Terms and fails to remedy the breach within 14 days of written notice

8. Client Responsibilities

The Client agrees to:

Provide accurate, complete, and up-to-date information for Emma's knowledge base, FAQs, booking rules, and escalation procedures
Ensure that all phone numbers, routing schedules, and integration credentials are correctly configured and maintained
Comply with all applicable laws regarding call recording, data protection, and electronic communications in the Client's jurisdiction, including the ePrivacy Directive and GDPR
Obtain any required consents from callers for call recording where applicable
Not use the Service for any unlawful purpose, to transmit spam, or to process data in violation of applicable data protection laws
Notify RingBoost AI promptly of any changes to their business operations that affect the Service configuration

9. Data Protection

RingBoost AI acts as Data Processor on behalf of the Client (Data Controller) for all personal data processed through the Service (call recordings, transcripts, caller information, booking data)
Processing is governed by a Data Processing Agreement (DPA) in accordance with GDPR Article 28
Default retention for call recordings and transcripts is 30 days. Clients may configure a different retention period
Where call recording is enabled, a standard recording disclosure is played at the start of each call
Full details of our data handling practices are set out in our Privacy Policy

10. Intellectual Property

All intellectual property rights in the Service, the Website, Emma's technology, voice models (excluding custom voice clones), training methodologies, and documentation remain the exclusive property of RingBoost AI
The Client retains ownership of all content, data, knowledge base materials, and branding elements provided by the Client for use within the Service
Custom voice clones created for the Client are licensed exclusively to that Client for use within the Service. The underlying voice clone technology remains the property of RingBoost AI and its technology partners
The Client grants RingBoost AI a non-exclusive, worldwide licence to use the Client's content and branding solely for the purpose of delivering the Service

11. Service Availability and Support

RingBoost AI uses commercially reasonable efforts to maintain Service availability 24/7, 365 days per year
The Elite Plan includes a best-effort uptime commitment
Planned maintenance windows will be communicated in advance where reasonably practicable
RingBoost AI is not liable for Service interruptions caused by force majeure events, third-party infrastructure failures (including telephony providers and cloud hosting), or the Client's own systems
Support is provided via email. Response times depend on the Client's Plan: Priority support (phone and email) is available on Pro and above. Dedicated account manager is available on Premium and Elite

12. Limitation of Liability

The Service is provided "as is" and "as available". RingBoost AI does not warrant uninterrupted, error-free, or completely secure operation of the Service
Emma captures and routes enquiries; actual booking confirmation and revenue depend on the Client's own operations. No specific commercial results, booking volumes, or revenue outcomes are warranted or guaranteed
To the maximum extent permitted by applicable law, RingBoost AI's total aggregate liability under or in connection with these Terms shall not exceed the total fees paid by the Client in the 12 months preceding the event giving rise to the claim
RingBoost AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business opportunities, or goodwill
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law

13. Indemnification

The Client agrees to indemnify, defend, and hold harmless RingBoost AI, its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

The Client's breach of these Terms
The Client's failure to comply with applicable data protection laws, call recording regulations, or the ePrivacy Directive
Any claims by callers or third parties relating to the content, accuracy, or legality of the information provided by the Client for use in the Service
The Client's use of the Service for any unlawful purpose

14. Confidentiality

Each party agrees to keep confidential all non-public information received from the other party in connection with these Terms, including business plans, pricing, client lists, technical specifications, and integration credentials. This obligation survives termination of the contract for a period of 3 years.

Confidential information may be disclosed where required by law or regulation, provided the disclosing party gives reasonable prior notice where legally permitted.

15. White-Label and Reseller Arrangements

Where the Service is provided through a white-label or reseller partner, the reseller is responsible for their own end-client relationship. RingBoost AI's obligations are to the reseller under the applicable Reseller Agreement. End-clients of resellers should refer to their reseller's own terms of service.

16. Modifications to the Service and Terms

RingBoost AI may update or modify the Service from time to time, including adding, changing, or removing features. We will provide reasonable notice of material changes
We may update these Terms from time to time. Material changes will be notified to Clients by email at least 30 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms
If a Client does not agree with a material change, they may terminate the contract by providing written notice before the change takes effect, subject to the early termination provisions in Section 7

17. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond the party's reasonable control, including natural disasters, pandemics, government actions, telecommunications failures, cyberattacks, power outages, or failures of third-party infrastructure providers. The affected party must notify the other party promptly and use commercially reasonable efforts to mitigate the impact.

18. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Cyprus
Any disputes arising from or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Nicosia, Republic of Cyprus
Nothing in this clause limits a party's right to seek interim or injunctive relief in any court of competent jurisdiction

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent.

20. Entire Agreement

These Terms, together with the Order Form, the Privacy Policy, the Cookie Policy, and any Data Processing Agreement, constitute the entire agreement between the parties with respect to the Service and supersede all prior agreements, representations, and understandings, whether written or oral.

21. Assignment

The Client may not assign, transfer, or sub-licence these Terms or any rights or obligations under them without the prior written consent of RingBoost AI. RingBoost AI may assign these Terms to an affiliate or successor in connection with a merger, acquisition, or sale of substantially all of its assets, provided the assignee agrees to be bound by these Terms.

22. Waiver

No failure or delay by either party in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any right or remedy on one occasion shall not be construed as a waiver of any right or remedy on any subsequent occasion.

23. Notices

All notices under these Terms must be in writing and sent by email to the contact address specified in the Order Form. Notices to RingBoost AI should be sent to info@foodvision23.com. Notices are deemed received on the business day following transmission.

24. Contact

FoodVision23 Ltd (trading as RingBoost AI)

Incorporated in the Republic of Cyprus (EU)

Website: https://ringboost.ai

General enquiries: info@foodvision23.com

Legal enquiries: info@foodvision23.com

Privacy and data protection: info@foodvision23.com