Independent restaurants, bistros, fine dining, hotel restaurants, fast-casual and group venues across the UK and Europe. Emma handles the phones so your front-of-house stays on the floor.
Table reservations 24/7
Books, modifies and confirms reservations directly into SevenRooms, OpenTable, Quandoo or TheFork, whether it's lunchtime or midnight, seven days a week.
After-hours & peak hour cover
During the dinner rush when every team member is on the floor, Emma handles every incoming call so not a single reservation request slips through the cracks.
Menu & allergen enquiries
Seasonal menus, dietary requirements, allergen information and vegetarian options? Emma provides consistent, accurate answers that protect your guests and your reputation.
Private dining & events
Birthday dinners, corporate lunches, wedding receptions? Emma captures all event details and passes warm to your events coordinator, never losing an enquiry.
Takeaway orders
Handles phone orders during rush hours, confirms details and passes them directly to your kitchen or POS. Your team stays on the pass, not the phone.
Cancellations & no-show management
Manages cancellations professionally, offering alternatives to recover covers in real time and reducing the no-show rate through confirmation reminders.
The impact
More covers filled.
Less revenue lost to voicemail.
Restaurant revenue is lost silently; no voicemail, no record. Just bookings that went to the competitor who picked up the phone during your dinner rush or Sunday lunch service.
FAQ
Does Emma integrate with our system?
Yes. Emma books directly into ZenChef, ResOS and SevenRooms in real time. No message-taking, no manual follow-up. The table is confirmed within the call.
Can Emma take phone orders during service?
Yes. Emma handles takeaway phone orders during rush hours, confirms details with the caller, and passes the order to your kitchen or POS system.
Can Emma handle large group and private dining enquiries?
Yes. Emma captures party size, date, occasion, dietary requirements and any special requests then passes the complete enquiry warm to your events coordinator.
What languages does Emma support for restaurant calls?
English, Dutch, German, Swedish, Norwegian, Danish, French, Italian, Spanish, Polish and more, auto-detected on every call. In multicultural cities like Amsterdam, London, Paris or Milan, this directly increases your booking capture rate.
How does Emma reduce no-shows?
Emma can send confirmation details via SMS after booking and, if integrated, trigger reminder messages before the reservation. It also handles modification and cancellation calls professionally, offering alternatives to recover covers.
Will my existing restaurant phone number change?
No. Your number stays exactly the same. Emma routes in automatically when your team is on the floor and unavailable to answer.